Website Terms of Use

1. Who we are

This website is operated by C & D Services (Frome) Ltd, trading as C&D Services.

2. About these terms

These terms apply only to your use of our website.

They do not govern any cleaning, maintenance, clearance or other services provided by C&D Services.

Any services we agree to provide will be covered by the quotation and the separate Terms and Conditions supplied with it.

3. Website content

The content on this website is provided for general information only. It is intended to give you an overview of C&D Services and the services we provide.

Our services may include:

• Grounds maintenance.
• Commercial cleaning.
• Window cleaning.
• Exterior cleaning.
• Grounds clearance.
• Property clearance.

Although we take reasonable care to keep the website accurate and up to date, we do not guarantee that all content will always be complete, current or free from errors.

We may update, remove or change website content without notice.

Information on our website should not be treated as a quotation, guarantee, professional assessment or instruction for completing cleaning, clearance or grounds maintenance work yourself.

Some services require trained workers, specialist equipment, suitable protective equipment and appropriate safety procedures. You should not attempt potentially hazardous work based only on information found on our website.

Please contact us so we can assess your requirements and provide appropriate advice or a quotation.

4. Service enquiries and quotations

Descriptions of our services on this website provide a general overview of the work we may offer.

The services required will depend on factors such as the property, site conditions, access, location and your individual requirements.

Submitting an enquiry through our website does not create a contract between you and C&D Services.

We may need to inspect the site or request further information before providing a quotation.

If we provide a quotation, it will be accompanied by separate Terms and Conditions. These will govern the services we agree to provide.

5. Photographs and project examples

Our website may include photographs, project descriptions, case studies or examples of previous work.

These are provided to demonstrate the types of services we offer. They do not guarantee that every project will achieve identical results.

Results may vary depending on the condition, age, material, level of staining, access and other characteristics of the property or surface.

We will only use customer, property or project information where we have an appropriate reason or permission to do so.

6. Privacy and cookies

If you provide personal information through our website, including through a contact form, enquiry form, telephone link or email link, we will handle it in line with our Privacy Policy.

Our website may use cookies and similar technologies.

You can manage your cookie preferences through the cookie banner or cookie settings tool on our website. You can find more information in our Cookie Policy.

7. Intellectual property

This website contains material owned by us, licensed to us, created for us or used with permission.

This may include:

• Written content.
• Photographs.
• Videos.
• Graphics and illustrations.
• Logos and branding.
• Page layouts.
• Website design.
• Icons.
• Project descriptions.
• Downloadable materials.
• Other website content.

Unless we clearly state otherwise, all intellectual property rights in our website and its content are reserved.

You may browse our website and share links to its public pages.

You must not copy, reproduce, alter, republish, upload, sell, licence, distribute or commercially use any part of our website, branding or content without our written permission.

You must not use photographs of our staff, vehicles, equipment or completed projects to suggest that you completed the work or are connected with C&D Services.

To request permission to use website content, email info@canddfrome.co.uk and explain what you would like to use and why.

8. Acceptable use

You may use our website for lawful personal or business purposes, including:

• Reading information about our business.
• Viewing our services and project examples.
• Requesting a quotation.
• Submitting an enquiry.
• Contacting us using the details provided.
• Sharing links to our public website pages.

9. Prohibited use

You must not misuse our website.

You must not:

• Use the website for unlawful, fraudulent, harmful or malicious purposes.
• Attempt to gain unauthorised access to the website, server, accounts, systems or networks.
• Introduce viruses, malware, trojans, worms, spyware or other harmful code.
• Attempt to disrupt, damage or overload the website or its server.
• Send spam, unsolicited promotions or automated enquiries through the website.
• Submit false, misleading or fraudulent information.
• Impersonate another person or organisation.
• Scrape, harvest or collect website content or personal information without permission.
• Use our website content in a way that infringes our rights or another person’s rights.
• Submit anything defamatory, threatening, abusive, discriminatory, obscene or unlawful.
• Attempt to bypass security controls, access restrictions or consent tools.
• Use our business name, branding, photographs or content to misrepresent your connection with us.

We may block access, remove submitted content, report misuse or take other appropriate action if we believe our website is being misused.

10. Links to our website

You may link to public pages on our website, provided that the link is fair and lawful and does not damage or take advantage of our reputation.

You must not link to our website in a way that suggests C&D Services approves, recommends, endorses or has a commercial relationship with another business, service, product, cause or organisation unless we have agreed this in writing.

You must not frame our website within another website or copy substantial parts of it.

We may ask you to remove a link to our website at any time.

11. Links from our website

Our website may contain links to third-party websites, social media platforms, accreditation providers or other online resources.

These links are provided for convenience or further information.

A link does not mean that we control or endorse the third-party website, its owner, its content, products or services.

When you follow a third-party link, you leave our website. Our Website Terms of Use, Privacy Policy and Cookie Policy will no longer apply.

You should review the third party’s own terms and privacy information before using its website or providing personal information.

12. Website availability and security

We aim to keep our website available, secure and working correctly. We do not guarantee that it will always be available, uninterrupted, secure or free from errors.

We may suspend, restrict, withdraw, update or change all or part of the website at any time.

This may be necessary for:

• Maintenance.
• Security updates.
• Technical problems.
• Website improvements.
• Changes to our services.
• Other business reasons.

You are responsible for ensuring that your device, browser and internet connection are suitable and secure when accessing our website.

13. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, we are not responsible for loss or damage arising from:

• Your use of, or inability to use, our website.
• Reliance on general information published on the website.
• Website interruptions or technical errors.
• Unauthorised access caused by circumstances outside our reasonable control.
• Viruses, malware or other harmful material affecting your device or systems.
• Your use of a third-party website linked from our website.

Nothing on our website limits any legal rights you may have as a consumer.

Any services we provide will be governed by the quotation and the separate Terms and Conditions supplied with it.

14. Information you provide

You are responsible for ensuring that information you submit through our website is accurate, complete and lawful.

You must not knowingly provide false contact details, inaccurate property information or misleading information about the work required.

Please do not submit confidential information through a general website enquiry form unless it is necessary for us to respond to your request.

Submitting an enquiry does not guarantee that we will be able to accept or complete the work.

15. Changes to these terms

We may update these Website Terms of Use from time to time.

The latest version will be published on this page with the date it was last updated.

By continuing to use our website after changes are published, you agree to the updated terms.

16. Governing law

These Website Terms of Use are governed by the laws of England and Wales.

Any dispute arising from or relating to your use of this website will be subject to the courts of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also have the right to bring proceedings in your local courts.

17. Contact us

Please contact us if you have any questions about these Website Terms of Use or notice anything on the website that appears incorrect.